ABOUT OUR PRODUCTS

Jazzyhair is the longest standing afro hair brand established by Sharps Global Trading Ltd.Sharps global trading ltd are manufacturers and distributors of hair and beauty products including brands such as Celebrity Elite, Jazzy and Kokou. Having been established for over 25 years, our wealth of experience ensures that we are able to provide our customers with quality products at affordable prices. With an extensive range of products from wig caps, hair brushes and straighteners, to weaves and wigs, we have a vast array of products for all your hair and beauty needs.

You can be sure that when you buy from jazzyhair.co.uk, you will receive excellent customer service, confidence in the product/s you are purchasing and fast delivery.

For some people choosing hair extensions is very easy. For others it can be difficult to get an exact match to your own hair. Your goal should be to either find a match or something that might blend in nicely. If you are struggling, we can help! Just send us a photo of your hair and one of our hair extension experts will recommend the best colour for you!

 

PAYMENTS AND ORDERS

Yes! All your data is protected and encrypted during the transaction and we do not store any card details on our server. Our ssl certificate provides protections for all transactions to ensure your data remains safe and private.

Please check your junk or spam email folder first as sometimes it’s easy for a new message to be sent there instead of your inbox. If there is no message please feel free to send an email directly to us at info@celebrityelite.co.uk and we’ll confirm your order for you!

We accept most major credit and debit cards via our online paypal gateway. It is one of the most trusted and secured methods for completing online transactions. You do not need a paypal account to purchase via this method. Regrettably we cannot accept bank transfers, cheques, postal orders, money orders or cash. Please do not send money in the mail as any money received will be donated to charity. If your payment isn’t successful for any reason please contact us at info@celebrityelite.co.uk so we can help!

DELIVERY

Our standard shipping charge is £3.99. With this service you can expect your items within 3 to 5 working days.

Of course you are able to upgrade your delivery options so you can receive your items even quicker!

  • Next day delivery- £9.99
  • Guaranteed next day delivery before 1pm- £14.99
  • Saturday guaranteed delivery- £19.99
  • Europe- £19.99
  • Rest of World – £24.99

Very quickly! If your order is received before 2pm (on a weekday) it will typically be dispatched the next working day for standard UK, Europe and rest of the world delivery. For next day, guaranteed before 1pm and Saturday delivery, items will be dispatched the same day (if your order is received before 2pm)

For standard UK delivery you should expect to receive your item within 3- 5 working days. For orders in Europe and rest of the world 7- 10 working days.

If you have upgraded your delivery option and your order is received before 2pm on a weekday, the following time scales can be expected:

  • Next day- you will receive your order the next day
  • Next day guaranteed before 1 pm- you will receive your order the next day before 1pm
  • Saturday guaranteed delivery- you will receive your order on Saturday

Please note that we can’t predict delays due to weather or traffic conditions. That could potentially result in a delay or late delivery so we just ask for your patience in the unlikely event that happens!

Outside the UK, items typically arrive in approximately 7-10 working days. Delays can occur depending on how fast items can clear customs and your local delivery services. If your item hasn’t arrived within 3 business days’ time frame please allow for any delivery issues that may be happening (postal strike action, extreme weather, odd delay). We promise to get you your item as quickly as possible to you in these rare circumstances.

Currently we are shipping all items via royal mail or interlink express. In some circumstances we may use an alternative if necessary. For our international customers, your local postal service will deliver your item. All items will be sent with a tracking number that is emailed to your registered email address after the item is shipped! Check your junk email folder if you haven’t received this tracking number within 1 business day!

Our lines will be closed from Saturday 22nd December and will re-open on Friday 4th January 2019. Don’t worry you will still be able to place online orders during this period however please note the following delivery dispatch schedules: The last day of dispatch before 22/12/2018 will be on Friday 21st December 2018. Orders need to be placed by 2pm for dispatch on 21/12/2018. All orders placed between 22/12/2018 to 03/01/2019 will be dispatched on Friday 4th January 2019. If you place an order and want to make sure you receive it the next day after dispatch (see above schedule) please select ‘Next Day Delivery’ option at checkout.
 

RETURNS

If your products hasn’t been shipped yet we can always make amendments and are happy to do so! Just email us at info@celebrityelite.co.uk and if necessary a member of our team will contact you to assist!

Please note that if your package has already been shipped we are unable to recall it and you will need to return it to us if you need it exchanged.

You may cancel your order up to 7 working days from receipt of your purchase. You will be invited to return the goods in an unopened and unused state for refund. Please see our Returns Policy for more information.

We will do our best to help correct the situation for you! Please contact us with your order number so we can correct the error and have the right product to you as quickly as possible!

At Jazzyhair we want the process of buying to be as stress-free as possible. We offer all our customers a 7 day money back guarantee. We are committed to ensuring you get the best possible fit every time you purchase from us. If for any reason you are not completely satisfied with any of the products purchased from us, simply return the item or items to us in their original condition within 7 days of receipt. We will issue a full refund; or exchange the item for a different size / colour if preferred

See our terms and conditions for more info.

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